Included time and visits reset each billing month. Unused allowances do not roll over. Parts and physical repairs are quoted separately.
Clear from the start
How your plan works.
Your plan gives you a defined amount of support. Contact Vyxxel when you need to arrange a session or an eligible visit.
Do I have to book a session every month?
No. Remote sessions, checkups and eligible visits are optional. Your monthly fee still applies if you don’t use them. Unused time and visits expire at the end of each billing month and do not roll over.
What’s included, and what costs extra?
Included time covers tech support for the computers listed in your plan. Parts, replacement devices, paid software, specialist data recovery, PC assembly and physical repairs are quoted separately. Extra support requires your approval of the cost before work begins.
How do local visits work?
Business Pro includes up to one visit of up to 60 minutes. Business Elite includes up to two visits of up to 60 minutes each. Visit time counts toward the plan’s total monthly support hours. Location, availability and any travel charge are confirmed before booking.
When can I get help?
Contact Vyxxel to arrange support. We confirm a time based on availability and the issue. Plans do not include 24/7 support or a guaranteed same-day fix.
How does cancellation work?
Contact Vyxxel to cancel future renewals. Your paid coverage continues until the end of the current billing period.