Reach out and let us know what you need help with. We’ll respond quickly—no pressure, no sales pitch.
Usually within 24 hours
No hard sells or upsells
Real people, real help
Quick answers before you reach out
General inquiries are answered within 24 hours. Shield Pro clients get a 24hr response guarantee, and Shield Elite clients get same-day response. For urgent issues, just mention it in your message.
One-time repairs start at $30 depending on the issue. For ongoing business support, our Tech Shield plans start at $149/month with no hidden fees. View full pricing →
Yes — remote support is available on all Shield plans and for many one-time fixes. For hardware issues that need hands-on work, we can come to you in Queens/NYC or arrange a drop-off.
Not at all. Everything is explained in plain English. Whether you're a business owner, student, or just someone who wants their PC to work — we meet you where you are, no jargon.
Yes — we work with both Windows and Mac systems, including iMacs and MacBooks. We've recovered data from failed Mac drives and resolved macOS software issues.
We'll be upfront with you. If we can't fix it, you won't be charged for work that wasn't done. We'll also point you in the right direction rather than leave you stuck.
Shield plans include ongoing remote support, on-site visits (Pro and Elite), monthly performance checks, and a direct line whenever something goes wrong. View all plan details →
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